Shipping and Returns
We send orders via either Royal Mail or DPD or UPS.
Standard delivery is approximately 2-3 working days.
Expedited delivery is usually next day if ordered before 1PM.
Standard Delivery (UK) - £2.99
We offer free delivery for orders over £20
Standard Delivery usually within 2-3 working days within England, Wales or Scotland, from date of dispatch.
Expedited Delivery (UK) - £4.99
Expedited delivery within England, Wales or Scotland delivered within 1-2 days - Order must be completed by 1pm Monday to Friday for delivery aim for the next working day.
£15 for orders up to £79.99
£30 for orders over £80
Standard Delivery is usually within 3-7 working days.
Please note there may be customs charges applicable in which case you will be contacted by the courier prior to delivery.
We want you to be happy with our products and feel comfortable with your purchase
Products purchased from showerstream.co.uk
We will gladly accept your return (for any reason) of products purchased directly from us at showerstream.co.uk.
All we ask is that you:
- First email us within 30 days of delivery at firstname.lastname@example.org with your name, order number and reason for your return.
- Return the product to us in the exact condition you received it, unused.
If the return is due to an error on our part (i.e. we accidentally shipped something other than the product that appears in your order confirmation), let us know and we will make it right as quickly as possible.
You are responsible for the cost of shipping the product back to us. We cannot supply return shipping labels. We also strongly suggest that you ship via Royal Mail with a tracking number as we cannot be responsible for packages lost in transit back to us. A re-stocking fee may be applicable.
Once we receive the return and confirm the product meets the above criteria we will issue a refund for the amount of your purchase.