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Our 12 Month Warranty

We provide a 12 month warranty with any of our Ionic Shower Heads bought from shower stream.co.uk. You are eligible to return the product to us for a replacement under your 12 month warranty if your product develops a fault within 6 months of receipt of your goods.

It is a legal requirement that you take care of the goods and you are responsible for any delivery costs of returning goods to us unless we have delivered goods to you in error, or the goods were damaged durning delivery by Royal Mail or any of our Couriers.

Your statutory rights as a consumer is not affected by this.

Please note:

  • The warranty excludes faults caused by neglect, misuse or accidental damage and normal wear and tear.
  • Within warranty period,  It's the customer’s responsibility for the cost of returning the goods and Shower Stream will pay the postage fee of sending the replacement.
  • After the warranty has expired it is the customer's responsibly for all postage costs and parts costs.