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Customer Service Charter

Customer Charter

We aim to provide a high quality of customer service to all our customers.

Our commitment:

We will always strive to:

  • Put the needs of our customers first
  • Promote equality and diversity and treat all customers with respect
  • Be friendly, approachable and professional at all times
  • Answer your query at the first point of contact wherever possible
  • Deal with and learn from any complaints and queries
  • Preserve your privacy

If you contact us by letter, email or online chat

  • We aim to deal with your enquiry within 3 working days of receiving your letter, email or message with an answer to your query.
  • If we are unable to answer your query within this time we will let you know the next step we will take
  • We will keep you informed of the progress of your query

Please tell us what you think

We value your feedback whether you are impressed or disappointed

How to contact us

Office hours are Monday to Friday 10am - 2pm

By email:

By telephone: 0800 689 3064

By post:

Customer Service

Shower Stream

Unit 1D Riverside Business Park

New Passage Hill

Plymouth PL1 4SN